FAQ

All orders are processed within 24 hours, Monday - Saturday. Orders placed before 3pm are usually processed the same-day. You will recieve tracking info when your order ships and notifications at each stage until final delivery. We offer free standard shipping on orders of $50 or more. Expedited shipping is available for free on orders of $100 or more. ​ Standard shipping, USPS Priority Mail, USPS Priority Express, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air delivery are all available with the rate determined at checkout. Shipping speeds are estimates provided by the carrier and may vary. Shipping fees are NOT eligible for refund. ​ PLEASE REMEMBER TIMES ARE ESTIMATES PROVIDED BY THE CARRIER AND MAY VARY SLIGHTLY. SHIPPING FEES WILL NOT BE REFUNDED. WE DO NOT SHIP OUTSIDE OF THE UNITED STATES ​ If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Cannabis seeds contain NO THC and are compliant with the 2018 Farm Bill. However, due to the fact that cannabis laws in the USA differ dramatically from state to state, we strongly advise you to make inquiries in regards to the regulations to which you are subject.We accept no responsibility for any product intercepted or lost in transit if you place an order for a product to be sent to a state where that product is illegal. Furthermore, you accept responsibility for checking your state laws to establish that you can legally purchase the products available for sale on this web site. You accept all responsibility for importing cannabis seeds to your state. Simply Crafted, dba Jane's Reserve, accepts NO liability and provides NO guarantees in regards to any of the seeds sold on its web site. Simply Crafted expressly states that it does not wish to induce anyone to act in conflict with the law. All persons who purchase cannabis seeds are responsible for their actions and future actions. Simply Crafted does not accept responsibility in this regard. All information contained on janesreserve.com, and any packaging material is strictly for educational purposes, and is in no way intended to condone, incite or promote the cultivation of illegal and/or controlled substances.

We accept all major credit and debit cards which are processed through a encrypted secure server.

Return Policy Before placing an order through our store, we strongly recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect product. Refunds and Exchanges Refunds and exchanges are ONLY allowed if an incorrect or defective product is sent. Refunds will also be issued if tracking verifies that the package was not received. All products must meet the following conditions to be eligible for a refund or exchange: All Product(s) must be shipped back within 30 days of the original delivery date. All product(s) must be in original, unused and brand-new condition to receive a full refund. Product(s), that have been opened or have broken seals are not eligible for return or refunds. Incorrect Addresses Please make sure to carefully check the address entered before placing an order. We are not responsible for lost/stolen products if an incorrect address was entered at the time of purchase. Packages that can not be delivered due to an incorrect address will NOT be resent unless additional shipping fees are paid. If a refund is issued due to a returned package the original shipping fee will be deducted from the refund amount. Return Instructions All return packages must be processed by contacting Customer Support. This will ensure proper processing of your return. We are not responsible for items sent to us without notification. We reserve the right to refuse or deny any return and may request additional information as a condition of the return. Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility. Order Cancellations If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, it is no longer possible to cancel and refund. Notice We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.